Exchange, Return and Warranty Policy

Eligibility for Exchange and Return
 
-Please note that items purchased on price markdown/discounts are not eligible for return, exchange or warranty claim under any circumstances. Thank you for your understanding.

- We accept returns within the 7 days period from the date of delivery.
- Items must be unused and in the same condition as received, with all original tags and packaging intact.
- We offer exchange on our own discretion only as the product(s) are limited edition.
 
Return
 
- If you decide to return an item, please contact our customer service at info@rnwey.com or on our WhatsApp number to initiate the return process on meeting the set criteria.
- The refund will only be processed once the product is received and inspected at the warehouse.
- The amount will be refunded excluding any shipping fees or taxes, within 15 to 20 working days after the refund is approved.
 
Return Shipping
 
- On the account of return or exchange, the customer will bare all costs that will incur in the process of return.

Warranty
 - Incase of a warranty claim please contact us on our WhatsApp number or our Instagram page. Please note if a warranty claim is approved for an article, only 10% of the article’s listed website price will be refunded upon approval.
 
NOTE: rnwey reserves the right/discretion to set/change the policy without any prior notice or deny any claim without providing any justification or reason.